Terms & Conditions

Dressed By Jaymee Last updated: 23/07/26

Please read these Terms and Conditions carefully before renting a garment from Dressed By Jaymee. By placing an order and confirming payment, you agree to be bound by these Terms.

1. Rental Period

The standard rental period is 3 days.
Garments are typically delivered/available for pickup 1–3 days before your event.
Garments must be returned by the next weekday following your event.
Exact rental and return dates will be confirmed at the time of booking.

2. Payment

Full payment is required upfront at the time of booking. No deposit-only option is available.
Your rental is confirmed only once payment has been received in full.
Once payment is confirmed, we consider the booking finalized and process it accordingly.

3. Cancellations and Refunds

Cancellations made more than 7 days before your event may be eligible for a refund, assessed on a case-by-case basis.
Cancellations made within 7 days of your event are non-refundable and non-cancellable.
If you are unable to attend your event due to unforeseen circumstances, we will provide 100% store credit (not cash) to be used toward a future rental.
All refund and credit requests are reviewed individually; outcomes are not guaranteed and remain at our discretion.

4. Late Returns

A late fee of $15 per day applies to any rental not returned by the agreed return date.
Late fees may be waived at our discretion where a valid excuse is provided (e.g. documented courier delay, medical emergency).
Continued failure to return a garment may result in additional charges up to the full retail price of the item.

5. Sizing and Fit

It is the Renter's responsibility to confirm that a garment will fit before the rental period begins.
We do not accept responsibility for garments that do not fit once dispatched or collected, and this risk is accepted by you when placing an order.
We offer optional try-on sessions for $10, allowing you to confirm fit before your rental period. This fee covers the time required to organise sessions before and after, and is non-redeemable and non-refundable under any circumstance, including where the garment is not booked following the session.

6. Care of Garments

Please treat all rented garments with care and kindness.
Minor wear is normal and expected, including small pills, light marks, or faint signs of previous wear. This will not be charged.
Tears, major stains, burns, or similar significant damage are not acceptable and will be charged in accordance with Section 7.
Do not attempt to clean the garment yourself under any circumstances. All rented items are professionally cleaned by us following return. Attempting to clean, wash, dry-clean, or treat stains on a garment yourself may result in additional charges.

7. Damage and Loss

If a garment is returned with damage beyond minor wear (as described in Section 6), lost, or not returned at all, you will be charged up to the full retail price of the garment.
We do not offer a damage waiver of any kind. You are fully responsible for the condition of the garment for the duration of the rental period.

8. Alterations

Garments must not be sewn, pinned, cut, or otherwise altered in any way.
If a garment is returned with evidence of sewing, pinning, or alteration, you may be charged for repair or replacement in accordance with Section 7.

9. Liability

We do not offer damage waiver insurance. Renters are fully liable for any damage, loss, or theft of a garment during the rental period, as outlined in Section 7.
We are not liable for any indirect or consequential loss arising from a garment's fit, availability, or condition, except as otherwise required by law.

10. Force Majeure

We will not be held liable for any failure or delay in fulfilling a rental order due to circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, courier or postal disruptions, industrial action, or government restrictions.
Where such an event prevents fulfillment of your order, we will work with you in good faith to find a fair resolution, which may include store credit.

11. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New Zealand.