Shipping policy

Shipping Policy

We offer shipping throughout New Zealand. Please read the following information carefully before making a booking.

Booking in advance
It is the renter’s responsibility to book their rental with enough time for the dress to arrive before their event. We recommend booking as early as possible, particularly for important events.

Please do not leave bookings until the last minute. For example, a dress booked on Friday night for an event on Monday may not arrive in time, as couriers do not operate normally over the weekend.

Courier delays
Once your parcel has been handed to the courier, delivery is outside of our control. While we will always do our best to ensure your dress is sent on time, we cannot guarantee delivery dates due to courier delays, lost parcels, weather, or other circumstances outside our control.

We do not provide refunds where a renter has booked too close to their event date and the dress does not arrive in time due to normal courier processing or delays.

Delivery address
It is the renter’s responsibility to provide the correct and complete delivery address when booking. We are not responsible for delays or additional costs caused by an incorrect or incomplete address.

Tracking
Tracking details will be provided once your rental has been dispatched. Please use the tracking information to monitor your parcel and contact the courier directly regarding delivery updates or delays.

By making a booking, you acknowledge that you are responsible for allowing sufficient time for delivery and agree to our shipping terms.